When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order. That information sits on file so we can reply, send what you bought, and answer follow-up questions. Nothing else happens with it. We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor). We hold records for as long as the relationship is active plus the period required by tax or accounting rules. After that we delete or anonymise them. You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
We use cookies only where necessary to make the site work. That includes a session cookie to keep you logged in or to remember the contents of your basket, plus a cookie that stores whether you've accepted or rejected non-essential cookies (so we don't ask you again). There are no analytics cookies, no marketing tags, no advertising scripts of any kind on this site. We do not load third-party JavaScript that could track you across the web. You can clear cookies in your browser at any time; nothing important will be lost. Essential cookies expire when you close the browser, except the preference cookie which lasts up to a year.
You're entitled to see, change, or delete any personal data we hold about you. You can also ask us to export it in a portable format (typically a CSV or JSON file), or to restrict how we process it. Send us a note and we will respond within thirty days. We do not charge a fee for this. If you believe we have mishandled your data, you may also complain to the data-protection authority in your country.
Silvercliff Walk ("we", "us", or "our"), operated from Nishishinkoiwa 4-8-11, Katsushika Ward, Tokyo 124-0025, Japan, respects your privacy and is committed to protecting your personal information in compliance with Japan's Act on the Protection of Personal Information (APPI). This policy was last updated on 2026-06-25.
Business: Silvercliff Walk. Address: Nishishinkoiwa 4-8-11, Katsushika Ward, Tokyo 124-0025, Japan. Contact: hello@silvercliffwalk.com (phone: +81 3-3692-9171).
When you contact us, make a booking, or place an order, we collect the information you choose to provide — such as your name, email address, phone number, and the content of your message. We may also automatically collect usage data (access times, referring pages, browser type, and cookie information).
We use personal information only to: (1) respond to enquiries and bookings; (2) provide and improve our services; (3) contact you and verify your identity; (4) analyse site usage in aggregate; and (5) comply with legal obligations. We will obtain your consent before using it beyond these purposes.
We do not share your personal information with third parties without your consent, except where required by law or necessary to protect life, body, or property. Where we engage service providers, we supervise them appropriately.
We may use cookies to improve usability and understand how the site is used. You can disable cookies in your browser settings, although some features may then be unavailable.
We take reasonable and appropriate measures to prevent the loss, leakage, or alteration of personal information.
You may request disclosure, correction, addition, deletion, or suspension of use of your personal information by contacting us at hello@silvercliffwalk.com. We will verify your identity and respond promptly in accordance with applicable law.
We retain personal information only for as long as necessary to fulfil the purposes above or as required by law, after which it is securely deleted or anonymised.
For any questions about how we handle personal information, please contact us at Nishishinkoiwa 4-8-11, Katsushika Ward, Tokyo 124-0025, Japan / hello@silvercliffwalk.com.
We may update this policy in response to legal or operational changes. Material changes will be announced on this page.